Frequently Asked Questions
Our products are sourced from trusted partners across the globe, including the United States, China, and India. We collaborate with highly skilled and reputable studios renowned for their superior craftsmanship. We take pride in delivering high-quality pieces that we guarantee will exceed your expectations.wer richtext
Our customization process is simple and tailored to your needs. Submit an inquiry with product details and your specific requirements, and our team will respond with options and an estimate. Our design specialists are happy to assist you with any project, complimentary and free of charge.
Yes, we can. If you have a specific product in mind that isn’t listed on our website, please email us at custom@urbanashram.com with a screenshot, link, or detailed description. Our team will review your request and work with you to bring your vision to life.
Yes, we ship worldwide. All U.S. orders ship free, and international shipping costs are calculated at checkout based on your location and order details.
Our delivery carrier will contact you to schedule a drop-off date and a four-hour time window. If White Glove Delivery is selected, scheduling will take place 24–48 hours in advance.
Yes, our customer support team is available to assist you.
Customer Care
Phone: +1-702-527-8312
Hours: Monday-Friday, 9am-12 am PST
Email: support@urbanashramhome.com
We want you to love every piece in your home. If something isn’t quite right, we’re here to make it right. Items may be returned hassle-free within 14 days of delivery. Simply contact us to arrange a return or pickup.
For more detailed information, please refer to our Shipping Policy and Refund Policy. If you have any additional questions or need assistance, our team is always here to help!
We adhere to the highest security standards to protect your personal information when you enter the checkout page and purchase from our online store.
When purchasing online using your credit card, all of your information is entered into an SSL-secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction are authorized and approved. Your credit card information is not stored on our servers.
We accept PayPal, Visa, Mastercard, Diners Club, American Express, JCB only.